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Returns & Refund Policy

Effective Date: June 1, 2026.

Last Updated: 

1. Returns

For regular orders, returns are accepted within 30 days of delivery.

To be eligible for return, the product must be:

  • unused
  • unassembled
  • in its original condition
  • returned in original packaging where reasonably possible​

2. Eligibility for Returns

Eligible returned items will receive a full refund after the returned product is received and inspected. Eligible returned items will receive a full refund after the returned product is received and inspected.

3. Non-Returnable Items

We reserve the right to refuse returns that do not meet the stated conditions, including items that are:

  • used

  • assembled

  • damaged by the customer

  • missing components

  • returned outside the return window

4. Pre-Orders

Pre-order cancellation terms are governed by the Pre-Order Policy. Once the cancellation window has passed, pre-orders are not generally eligible for cancellation-based refunds unless required by law or approved by us.

5. Damaged Items

If an item arrives damaged, our policy is to provide a replacement.

To request a replacement for a damaged item, contact us promptly at info@allpawsfuryou.com with:

  • your order number

  • a description of the issue

  • clear photos of the product and packaging

6. Return Shipping

Unless otherwise stated, customers may be responsible for return shipping costs except where the return is due to our error or an approved damaged-item claim.

7. Inspection and Approval

All returned items are subject to inspection before refund approval.

8. Contact

For returns and refund questions, contact:

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